Floor Trends Magazine: Vol. 15, № 3 (March 2013)
Volume: 15 | Issue: 3 | Download
Are You Afraid of the Technology Boogeyman?
Insights from InSight 2013
What Are Your Customers Saying, and What Are You Doing About It?
Stone World Magazine: Vol. 30, № 3 (March 2013)
Volume: 30 | Issue: 3 | Download
Texas Regional in Limestone
Countertop Installation
Commercial Flooring Report: Vol. 57, № 1 (Customer Expectations)
Volume: 57 | Issue: 1 | Download
The last flooring we had didn't do this. We expected it to last longer than this. We didn't expect the colors to run. We didn't expect the carpet to come off the floor. We didn't expect to have to replace it so soon. We expected it to look a lot better than this. We didn't expect it to get dirty so fast. We didn't expect it to fade. We didn't expect it to wear out under the chairs. We didn't expect it to scratch and dent like it has. We didn't expect the edges to curl. We didn't expect it to mat and crush the way it has. We didn't expect it to change colors. We didn't expect it to change in front of the sliding glass doors. We didn't expect…….? You fill in the blanks here because this is what is heard across the country daily from flooring end users who didn't expect you to disappoint them.